Refund policy

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<p><strong>Effective Date:</strong> July 09, 2026</p>

<section>
<h2>1. Overview</h2>
<p>At Elizabeth Anderson Ventures LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through www.optimalrestore.com.</p>
<p><strong>Summary</strong></p>
<ul>
<li><strong>Region:</strong> Lower 48</li>
<li><strong>Return window:</strong> 14 days total, but damage must be reported within 48 hours of delivery</li>
<li><strong>Return eligibility:</strong> Accepts returns for both defective and non-defective products if they meet policy conditions</li>
<li><strong>Return shipping:</strong> Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.</li>
<li><strong>Restocking fee:</strong> 25% of the product price for approved returns</li>
</ul>
</section>

<section>
<h2>2. Contact Information</h2>
<p>To start a return or report damage, contact our customer service team:</p>
<ul>
<li><strong>Email:</strong> support@optimalrestore.com</li>
<li><strong>Phone:</strong> 4806025429</li>
<li><strong>Address:</strong> Elizabeth Anderson Ventures LLC, 4539 N 22nd Street STE R Phoenix AZ 85016</li>
</ul>
<p><strong>Hours:</strong> Monday - Friday 9 AM- 5 PM MST</p>
</section>

<section>
<h2>3. Eligibility for Returns</h2>
<p>Returns are accepted under the following conditions:</p>
<ul>
<li>The item arrived <strong>damaged</strong>, <strong>defective</strong>, or <strong>incorrect</strong></li>
<li>The customer wishes to return a new item within the policy window</li>
<li>The damage or issue was <strong>reported within 48 hours</strong> of delivery</li>
<li>The product is returned within <strong>14 days</strong> of delivery</li>
<li>The item is unused and includes all original packaging and accessories</li>
</ul>
<p>Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.</p>
</section>

<section>
<h2>4. Reporting Damaged or Incorrect Items</h2>
<p>If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:</p>
<ul>
<li>Your order number</li>
<li>Photos clearly showing the damage or issue</li>
<li>A brief description of the problem</li>
</ul>
<p>We will review the information and, if approved, provide instructions and a prepaid return label.</p>
</section>

<section>
<h2>5. Return Shipping and Fees</h2>
<p>Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.</p>
<p><strong>Restocking Fee:</strong> All returned items are subject to a <strong>25% restocking fee</strong> based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.</p>
<p class="note">If you send an item back without using the provided label, we may not reimburse you for shipping costs.</p>
</section>

<section>
<h2>6. Refunds and Replacements</h2>
<ul>
<li>After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies</li>
<li>Refunds are issued to the original payment method within <strong>7 business days</strong> after approval</li>
<li>If you prefer, we can send a replacement item instead of a refund</li>
</ul>
</section>

<section>
<h2>7. Exchanges</h2>
<p>We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.</p>
</section>

<section>
<h2>8. Non-Returnable Items</h2>
<p>We cannot accept returns for:</p>
<ul>
<li>Items reported after 48 hours of delivery</li>
<li>Items damaged due to misuse or neglect</li>
<li>Any other non-returnable product categories: Gift cards</li>
</ul>
</section>

<section>
<h2>9. Cancellations</h2>
<ul>
<li>Orders may be canceled before shipment for a full refund</li>
<li>Once shipped, cancellations are not possible. You must follow the return process outlined above.</li>
</ul>
</section>

<section>
<h2>10. Legal Rights</h2>
<p>This policy does not affect your rights under U.S. consumer protection law.</p>
</section>

<section>
<h2>11. Changes to This Policy</h2>
<p>We may update this policy from time to time. Changes take effect upon posting.</p>
</section>

<footer>
<p>By purchasing from Elizabeth Anderson Ventures LLC, you agree to this Return and Refund Policy.</p>
<p>Elizabeth Anderson Ventures LLC<br>support@optimalrestore.com<br>4806025429<br>4539 N 22nd Street STE R Phoenix AZ 85016</p>
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