Shipping policy

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<p><strong>Effective Date:</strong> July 09, 2026</p>

<section>
<h2>1. Introduction</h2>
<p>At Elizabeth Anderson Ventures LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on www.optimalrestore.com.</p>
<ul>
<li><strong>Service name</strong> Standard Shipping</li>
<li><strong>Price</strong> Calculated at checkout</li>
<li><strong>Delivery time</strong> 7-12 business days</li>
<li><strong>Destination</strong> Lower 48</li>
<li><strong>Coverage</strong> All products unless a product page says otherwise</li>
</ul>
</section>

<section>
<h2>2. Shipping Destinations</h2>
<h3>Where we ship</h3>
<ul>
<li>We currently ship to: Lower 48</li>
<li>We do not ship to P.O. boxes that cannot accept carrier delivery</li>
</ul>
<h3>Future expansion</h3>
<p>We plan to add more regions. When we do, this page will be updated.</p>
</section>

<section>
<h2>3. Shipping Costs</h2>
<ul>
<li><strong>Domestic Shipping</strong> Calculated at checkout</li>
</ul>
<p>All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.</p>
</section>

<section>
<h2>4. Order Handling and Delivery Time</h2>
<p>Orders are processed within 1-2 business days. Orders placed after 12:00 PM MST are processed the next business day. Business days are Monday through Friday excluding holidays.</p>
<p><strong>Standard domestic delivery</strong> is estimated at 7-12 business days, <strong>expedited domestic delivery</strong> at 3-7 business days. These totals include our handling time and the carrier's transit time.</p>
<p>If an item needs extra time, the product page will show a note. That note will override the general timing above.</p>
</section>

<section>
<h2>5. Shipping Methods and Carriers</h2>
<p>Orders ship via trusted carriers based on destination and package size. Domestic shipments are handled by USPS, UPS, FedEx. International shipments are handled by None.</p>
<h3>Shipment tracking</h3>
<p>Every shipment includes tracking. You will receive a tracking link by email when your order ships.</p>
<h3>Insurance</h3>
<p>Shipments are insured against loss or damage. Contact us if there is an issue.</p>
</section>

<section>
<h2>6. Order Tracking</h2>
<p>After your order ships you will receive an email with the tracking number and a link to follow the delivery.</p>
</section>

<section>
<h2>7. Delivery Issues</h2>
<h3>Delayed or lost packages</h3>
<p>If your delivery exceeds the 7-12 business days window, email us at support@optimalrestore.com or call 4806025429.</p>
<h3>Marked delivered but not received</h3>
<ul>
<li>Confirm your shipping address</li>
<li>Check with neighbors or building management</li>
<li>Contact us so we can assist with a trace</li>
</ul>
<h3>Damaged packages</h3>
<ul>
<li>Photograph the packaging and the item</li>
<li>Contact us within 5 days at support@optimalrestore.com</li>
</ul>
<p>We will arrange a replacement or refund as appropriate.</p>
</section>

<section>
<h2>8. Missing Items</h2>
<p>If something is missing from your package, contact us within 5 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.</p>
</section>

<section>
<h2>9. Returns and Refunds</h2>
<p>We accept returns within 14 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.</p>
<ul>
<li><strong>Return shipping</strong> Customer pays return shipping unless the item is defective or not as described</li>
<li><strong>Refund timing</strong> Refunds are processed within 14 days after we receive the return to the original payment method</li>
</ul>
</section>

<section>
<h2>10. Address Accuracy</h2>
<p>Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.</p>
<p>If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.</p>
</section>

<section>
<h2>11. Contact</h2>
<ul>
<li><strong>Email</strong> support@optimalrestore.com</li>
<li><strong>Phone</strong> 4806025429</li>
<li><strong>Address</strong> Elizabeth Anderson Ventures LLC, 4539 N 22nd Street STE R Phoenix AZ 85016</li>
<li><strong>Service hours</strong> Monday - Friday 9 AM- 5 PM MST</li>
</ul>
</section>

<section>
<h2>12. Changes to This Policy</h2>
<p>We may update this Shipping Policy. Changes take effect when posted on this page.</p>
</section>

<p>Thank you for shopping with Elizabeth Anderson Ventures LLC.</p>
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